Refund policy

Last updated: 5 October 2026

Every HazeZone piece is printed to order, just for you. Because nothing is made until you order it, we can't take items back for change of mind or the wrong size. Please check the size table on each product page before you order.

If something is wrong with your order

If your item arrives damaged, misprinted or faulty, or you receive the wrong item, we'll send a free replacement or give you a full refund, your choice.

• Contact us within 30 days of delivery through hazezone.com/pages/contact.
• Include your order number and a clear photo of the problem.
• You don't need to send the item back unless we ask.

Lost parcels

If tracking shows your parcel hasn't moved for 30 days, or it's marked delivered but you can't find it, contact us and we'll help. If the address on the order was correct, we'll reship or refund it.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, contact us within 12 hours of placing it and we'll do our best.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Your legal rights

This policy doesn't affect your statutory rights as a consumer in your country.

Contact

Questions? Reach us through hazezone.com/pages/contact.